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March 23, 2022 Post a Comment

Ready issues when you pay for Google products & services

You might demand to prepare a problem with your payments profile if y'all:

Have problems when yous pay for Google products
Get an mistake bulletin

Detect the effect you experienced beneath.

Payment method declined by issuer

Of import: Your payment issuer is the bank or company that issued the payment method you try to use. This may be the banking company that issued your carte du jour, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired carte du jour"

"[Your payment issuer] declined your payment"

To fix the issue, select a unlike payment method or try the following:

Make certain your payment method is up to date. If it isn't, update it in Google Pay. Then try your purchase again.
To make the purchase, make certain yous take enough money in your business relationship.
If y'all withal take issues, contact your issuer to check if in that location's a problem with your account.

Payment method declined by Google

"Your payment was declined due to an event with your account"

If you get this error message, we can't accept your payment because:

We saw a suspicious transaction on your payments profile.
We need more info to protect your account confronting fraud.
For European users only: Nosotros demand more info to comply with EU law.

To fix the result, you must verify your identity or update info in pay.google.com:

Go to pay.google.com.
Check for any alerts or requests.
- Before y'all can buy anything through your Google Account, you must verify your identity.
Make sure your name, address, and payment info are up to date.

"Your transaction can't be completed"

If y'all're asked to provide more info after you get this message, follow the on-screen instructions.

If you're not asked for more info:

Try a dissimilar payment method.
Check whether the billing accost for your payment method, such as a credit bill of fare, matches the address in your Google Pay settings. If they don't lucifer, update your address on pay.google.com and try the transaction again.
If you're on an app: Try to pay on the product website instead. If you're on the website, try the app.
If you purchase on Google Play: For suggestions, check Fix payment issues on your business relationship.
If yous use the invitee checkout on the Google Shop: Sign in to your Google Business relationship. If you don't have one, create an account first.
If you use an eligible Android phone and pay by credit menu: Set up a payment method for contactless transactions.
If you pay with a credit card: Contact your bank or financial institution most this transaction.

"Can't redeem your gift card due to an event with your account"

To fix the issue:

Go to pay.google.com.
Cheque for any alerts or requests.
- Earlier you lot tin can buy anything through your Google Account, y'all must verify your identity.
Make certain your name, accost, and payment info are up to appointment.

Payment issue with Google Workspace account

"This transaction couldn't exist completed. Contact your Google Workspace administrator to set up it"

If you buy a Google product or service and become this error message, information technology means that your company or school prepare your account.

To resolve this outcome, contact your Google Workspace ambassador.

Tip: If yous're an administrator, learn how to fix the billing issue.

Find your administrator

Your ambassador might be:

Someone in your IT department or assist desk at a company or school.
The person who manages your email service or website.
The person who gave y'all your username.

Ineligible or grayed-out credit or debit card

Menu is grayed out & needs verification

Your card was reported as stolen if:

Your card is grayed out.
The message says "verify on pay.google.com," or "verify in your Google Business relationship's payment methods."

Before y'all can utilise it once more, you must verify the card.

Become to pay.google.com.
Sign in to your account.
- If you accept multiple accounts: Sign in to the business relationship with the grayed-out card.
- If you don't use pay.google.com: Go to your business relationship'south "Payment methods" page.
Click Payment methods.
Next to the bill of fare that says "Verification needed," click Verify Get code.
You can find a temporary concord of less than $1.95 USD on your carte du jour argument called "GOOGLE." The verification code is the last 6 digits.
- You should get the code right away, just information technology can have up to 7 days to go the code.
To consummate verification, return to your business relationship and enter the six-digit code.

Bill of fare is grayed out & is ineligible

If your card is grayed out and you get a message that your card is ineligible, you can't use your card for this purchase. Try to make the purchase again with a different menu.

If the card you lot want to use isn't listed, to add together a new carte du jour, follow the on-screen instructions.